Customer Service Coordinator [Thailand]


 

Job Summary: Customer Services

The Import/Export Coordinator will provide support to the Import/Export Administrator and assist with the preparation of import and export documents in compliance with customs and government regulations.


Import/Export Responsibilities:

  • Prepares documents and forms to move goods efficiently through import and export steps and procedures
  • Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly.
  • Maintains a database that tracks merchandise.
  • Processes logistic claims on shortages and overages.
  • Prepare various reports related to import/export work
  • Update shipment plan regularly

Purchasing Responsibilities:

  • Raise Purchase Orders in line with business rules
  • Ensure Purchase Orders are approved in line with business rules
  • Email the Purchase Order to the supplier
  • Receipt Purchase Order based on an approved goods receipt note
  • Request credit notes from suppliers and send to Accounts Payable for processing
  • Establish sound relationships with suppliers, ensure lead times are met and expedite outstanding orders
  • Drive continuous improvement across Purchasing process
  • Issue PR, PO and GR
  • Proficiency in SAP system will be an added advantage
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Strong knowledge of shipping regulations and follow up the company policies
  • Excellent organizational skills and attention to detail and documentation
  • Strong understanding of Purchasing principles and processes
  • Experience with Purchasing systems (preferred)
  • Analytical and can solve purchasing related problems
  • Experienced with MS Office including Word, Excel, SAP and Outlook

Education and Experience:

  • Bachelor’s degree.
  • At least 3 years of experience in import-export or similar setting required.
  • Prior experience preparing customs and shipping documents preferred.


 

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