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Description du poste
Advanced Export Llp is seeking a Chat Support Customer Service WFH to join our team. As a dedicated professional in this role, you will work from home and provide technical support to our customers. You will be responsible for managing inbound inquiries, providing top-notch solutions, and ensuring customer satisfaction. The potential candidate should be proactive, detail-oriented, and able to multitask.
At Sarthak Advanced Export Llp, we thrive on innovation, creativity, and teamwork. If you are passionate about customer service and want to work in a dynamic environment,
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Responsibilities- Manage inbound customer inquiries via phone and email, ensuring top-notch customer service
- Troubleshoot technical issues and provide solutions in a timely manner
- Maintain customer records and documentation of actions taken to resolve inquiries
- Liaise with internal teams to ensure the timely resolution of complex customer inquiries
- Meet or exceed individual and team performance metrics
- Participate in training and development activities to ensure knowledge of products and services
- Contribute to the development and implementation of new processes and procedures
Contact HiringManager9079400361
Profil recherché
Job requirements
Requirements
High school diploma or equivalent required, some college preferred
At least 2 years of professional experience in customer service or technical support
Excellent communication skills with the ability to communicate complex technical information to non-experts
Strong customer relationship skills and attention to detail
Ability to work flexible hours
Familiarity with help desk support software and customer management systems
Proficient in Microsoft Office applications such as Word and Excel.
